Frequently Asked Questions

Welcome to MINIMALIST INSULATED CO. Below are some frequently asked questions about our stainless steel cups, orders, shipping, and after-sales service. Please feel free to contact us if you have any further questions.

1. What products does MINIMALIST INSULATED CO. sell?

MINIMALIST INSULATED CO. specializes in selling high-quality stainless steel cups, including insulated cups, travel mugs, and various beverage containers suitable for everyday life and outdoor use.

Our products emphasize simple design, durable materials, and a user-friendly experience, suitable for various scenarios such as home, office, travel, sports, and outdoor activities.

2. What materials are stainless steel cups made of?

Our stainless steel cups are made of high-quality stainless steel, featuring durability, rust resistance, and easy cleaning.

Specific materials and product specifications may vary depending on the product model; you can view detailed information on the product details page.

3. Can stainless steel cups keep drinks hot or cold?

Most stainless steel cups feature an insulated design to help maintain the temperature of your beverages.

Actual heat retention or cold retention performance is affected by factors such as ambient temperature, usage method, lid sealing, and type of beverage.

4. What are the suitable usage scenarios for stainless steel cups?

Our products are suitable for:

Daily drinking;
Office use;
School and commuting;
Travel;
Outdoor activities.

The lightweight and practical design allows you to enjoy a convenient drinking experience anytime.

5. How to clean a stainless steel cup?

We recommend using warm water and a neutral detergent, and using a soft sponge or cleaning tool.

To protect the product surface:

Avoid using strong acid or alkaline cleaners;
Avoid using rough brushes that may scratch;
It is recommended to air dry thoroughly after washing.

6. Can stainless steel cups be put in a dishwasher?

Cleaning requirements may vary depending on the product model.

We suggest you check the specific product instructions or contact us for cleaning advice for the corresponding product.

7. How to purchase MINIMALIST INSULATED CO. products?

You can browse our products directly on our official website and purchase by following these steps:

Select your preferred stainless steel cup;
Add the item to your cart;
Fill in the shipping information;
Complete payment;
Wait for your order to be shipped.

8. Will I be automatically charged after purchasing the product?

No.

MINIMALIST INSULATED CO. provides a one-time sales service.

When purchasing stainless steel cups, customers only pay the current order amount; there are no subscription fees, membership fees, or automatic renewal charges.

9. Which payment methods are supported?

We support secure payment methods provided on the website checkout page.

During the payment process, relevant payment information may be securely processed by a professional payment service provider to ensure transaction security.

10. Can I modify my order after submission?

If you need to modify your order information, please contact us as soon as possible.

If the order has not yet entered the processing or shipping process, we will try our best to assist in the modification; if the order has already been shipped, it may not be possible to make changes.

11. How can I check the order shipping status?

After your order is shipped, relevant logistics information may be sent to the email address you provided.

If you haven’t received the logistics information, please contact us and provide your order number. We will assist you in tracking it.

12. What should I do if I find a problem after receiving the product?

If you receive a stainless steel cup with quality issues, shipping damage, or an order error, please contact us immediately.

Please provide:

Order number;
Product photo;
Description of the problem.

We will assist you as soon as possible.

13. Can I return the item?

For returns, please contact us first for relevant return guidelines.

Returns must comply with applicable return policies. Please confirm the specific process with customer service based on your order details.

14. How does MINIMALIST INSULATED CO. protect customer information?

We value customer privacy and take reasonable measures to protect customer personal information.

Your order information will only be used for:

Order processing;
Product delivery;
Customer service;
Related business support.

We will not illegally sell or misuse customer personal information.

Thank you for choosing MINIMALIST INSULATED CO. We look forward to providing you with high-quality stainless steel cups and a great shopping experience.