Return Policy

Thank you for choosing MINIMALIST INSULATED CO. We hope every customer is satisfied with their stainless steel cup purchase. If you are not satisfied with the product you received, you can apply for a return according to the following return policy.

1. Return Period

If you need to return the product after receiving it, please contact us within 30 days to submit a return request.

To ensure a smooth return process, please contact us via customer service email before returning the product to obtain the return procedure and return address information.

2. Opened Returns Supported

MINIMALIST INSULATED CO. supports returns of opened products.

Even if you have opened the packaging and inspected or tried the stainless steel cup product, you can still apply for a return as long as the product meets the basic return requirements.

Returned products should be kept as intact as possible:

The main body of the product is intact;

All accessories are complete;

No man-made damage;

Does not affect resale.

If the product is unsaleable due to improper use, severe damage, or man-made reasons, we may not be able to accept the return request.

3. Return Request Process

To return an item, please follow these steps:

Contact us via customer service email;
Provide your order number and purchase information;
Explain the reason for the return;
Wait for customer service to confirm your return request;
Send the item back to the return address provided by customer service.

Sending the item back without confirmation may delay processing.

4. Return Address

Address: 1416 N GRAND AVE APT H COVINA, CA 91724

Our customer service team will provide you with detailed return instructions after receiving your return request.

5. Return Shipping Costs

Regarding return shipping costs:

If the return is due to product quality issues, wrong item shipped, or damage during transport, we will assist in processing based on the actual situation;

If the return is due to personal reasons, the customer may be responsible for the return shipping costs.

Specific cost liability will be confirmed based on the order details.

6. Refund Policy

Once we receive the returned item and complete our inspection, we will begin processing the refund.

Refund Process:

Refunds will be processed after the returned goods are confirmed to meet the requirements.

Refunds will be returned to the customer’s original payment account.

Refund arrival time may vary depending on the processing speed of the payment institution.

Generally, it may take several business days for the refund to arrive after processing.

7. Exchange Service

If you receive a product with quality issues or an incorrect order, please contact us.

We will assist in providing solutions based on the actual situation, including product replacement or other after-sales support.

8. Non-Returnable Items

Returns may not be accepted in the following situations:

The product is severely damaged due to human error;
The product is missing important accessories;
The product is damaged in a way that significantly affects resale;
The return application period has expired.

9. Order Notes

Before purchasing, please confirm that the product specifications, size, color, and related information meet your needs.

We recommend that you keep your order confirmation email safe for future order inquiries and after-sales service applications.

10. Contact Us

If you have any questions about our return policy, refund process, or after-sales service, please contact us:

Email: [email protected]

Thank you for your understanding and support. MINIMALIST INSULATED CO. will continue to provide customers with high-quality stainless steel cups and comprehensive after-sales service.