Logistics Policy

Welcome to MINIMALIST INSULATED CO. We are committed to providing safe, stable, and efficient stainless steel cup delivery services to our US customers. This logistics policy applies to all stainless steel cup products purchased through our website.

1. Shipping Region

MINIMALIST INSULATED CO. provides product delivery services to customers in the United States.

Our orders will be processed and shipped from our warehouses or distribution centers within the United States to ensure fast and safe delivery to our customers.

2. Order Processing Time

We will begin processing your order after successful payment.

Order Processing Time: Processed on the same day;
Product Packaging Time: Arranged after order confirmation;
Shipping Notification: After the order is shipped, we will send relevant shipping information to the email address you provided.

Due to increased order volume, holidays, or special circumstances, order processing time may be temporarily delayed. We will do our best to complete order processing promptly.

3. Shipping Time

Estimated delivery time for orders within the United States is typically as follows:

Shipping Time: Approximately 2 business days;

Actual shipping time may be affected by the following factors:

Weather conditions;
Holidays;
Logistics company operations;
Distance to the delivery area.

We will do our best to ensure your stainless steel cup arrives quickly and safely.

4. Tracking

After your order is shipped, we will provide you with relevant tracking information.

Customers can track their order’s delivery status using the tracking information.

If you have not received any tracking updates, please contact our customer service team, and we will assist you in checking your order status.

5. Delivery Address Requirements

To ensure successful delivery, please provide accurate and complete information when placing your order, including:

Recipient’s name;
Detailed delivery address;
City, state, and postal code;
Contact phone number or email address.

Delivery issues caused by incorrect addresses, incomplete information, or inability to receive packages may affect delivery time.

6. Package Delivery Issues

If your order encounters any of the following situations:

You haven’t received your package for an extended period;

Logistics information is abnormal;

Package damaged during transit;

Received the wrong item;

Please contact us immediately and provide:

Order number;

Receiving information;

Product photos (if applicable);

Description of the problem.

We will actively assist you in resolving the issue.

7. Goods Damage Handling

Although we carefully inspect and securely pack goods before shipping, unforeseen circumstances may still occur during transportation.

If you receive a stainless steel cup with shipping damage, please contact us as soon as possible after receiving the goods so we can handle it promptly.

8. Order Cancellation Policy

If you need to cancel your order, please contact us as soon as possible.

Once an order enters the packaging or delivery process, it may not be possible to cancel it. If the order has already been shipped, you can apply for further processing according to the return policy.

9. Shipping Costs

The shipping costs for all orders will be clearly displayed on the checkout page.

Customers can view the total order amount before payment, including:

Product cost;
Shipping cost (if applicable);
Other applicable charges.

We will not charge additional shipping fees without customer confirmation.

10. Contact Us

If you have any questions about logistics, order fulfillment, or product shipping, please contact us:

Email: [email protected]

Thank you for choosing MINIMALIST INSULATED CO. We will continue to provide you with reliable and efficient stainless steel cup delivery services.